[vc_row][vc_column][vc_column_text]APPOINTMENT PARTICIPATION POLICY
Appointments exceeding 30 minutes will require a 50% deposit to secure the appointment time requested. We recommend arriving at least 5 minutes prior to your appointment time in order to assist our team to run on time and avoid disruption to the schedule. Please be courteous and advise if you are running late as we may be able to rearrange your appointment to avoid inconveniencing other clients who are ahead and/or on time. Unfortunately, if you run 10 minutes past your appointment time we will need to reschedule your booking and may result in a cancellation fee.
For first timers, we will advise pre and post treatment care tips prior to your treatment in order to make your treatment more comfortable and effective. We are here to answer any of your enquiries to ensure you experience satisfying results. For best results, it is best to rebook your next appointment after your completed treatment to ensure you return at the recommended date.
BOOKING, CANCELLATIONS AND RESCHEDULING POLICY
A missed appointment is a loss to three people, the client who missed the valuable time, another client who could have used the valuable time and the Clinician who was fully staffed and prepared for the treatment. Please be considerate of others and provide a minimum 24 hours notice to cancel or reschedule your booking. Less than 24 hours or no notice provided to cancel/reschedule an appointment will result in forfeiting your deposit; we strongly encourage providing as much notice as possible to avoid inconveniencing you, our other clients and staff.
Please bear in mind that Sophie’s Beauty Room maintains a long waiting list for clients who would prefer to come in at more convenient times. By advising us of your availability you will be assisting a smooth operation of treatments performed, which will be much appreciated by all.
We will provide you a courtesy reminder regarding your appointment date and time prior to your treatment via email. Please contact our team if you require rescheduling your treatment.
COURTESY OF CHILDREN
We recognise that at times it is hard to find a sitter and children will need to accompany you in the salon; however, we ask if its possible to ensure that they will behave themselves as a courtesy and safety to themselves and others. Our new location has very limited space so we ask if you could please leave prams behind as there is no room to cater for them.[/vc_column_text][/vc_column][/vc_row]